Comments on: This is Why I Don’t Trust Best Buy http://www.dailyindia.com/blog/221129118.php An Indian technology blog with reviews, opinions and more. Tue, 13 Dec 2011 05:28:40 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Michael Swanberg http://www.dailyindia.com/blog/221129118.php/comment-page-1#comment-37947 Michael Swanberg Tue, 23 Sep 2008 11:20:03 +0000 http://www.dailyindia.com/blog/?p=118#comment-37947 That was a little literary device known as hyperbole. The point of the article was to recount the event, not my confidence in Best Buy. To be honest, I bought a 1TB NAS from Best Buy just this past weekend, although I refused to let any Best Buy personnel help me. In any case, for any tech fix-it group to be adequate, I would hope they have basic problem-solving skills and a basic knowledge of what it is they're trying to fix. Every smartphone that I know of (not just the iPhone) has an indicator of their data connection. If I was pretty sure I'd set up the email account properly but no email was being retrieved, I would think it obvious to see if there is a data connection. Painfully obvious. We've all heard the tale of the customer service call where the person calls to say their computer isn't working, but by asking questions the CS rep discovers that the power is out. How stupid is the user made to appear in that story? But what if the CS rep didn't think that mattered? Now who would be stupid? In essence, I wouldn't trust any of my tech to the Geek Squad... but then that was true even before this story came about. -Mike That was a little literary device known as hyperbole. The point of the article was to recount the event, not my confidence in Best Buy. To be honest, I bought a 1TB NAS from Best Buy just this past weekend, although I refused to let any Best Buy personnel help me.

In any case, for any tech fix-it group to be adequate, I would hope they have basic problem-solving skills and a basic knowledge of what it is they’re trying to fix. Every smartphone that I know of (not just the iPhone) has an indicator of their data connection. If I was pretty sure I’d set up the email account properly but no email was being retrieved, I would think it obvious to see if there is a data connection. Painfully obvious.

We’ve all heard the tale of the customer service call where the person calls to say their computer isn’t working, but by asking questions the CS rep discovers that the power is out. How stupid is the user made to appear in that story? But what if the CS rep didn’t think that mattered? Now who would be stupid?

In essence, I wouldn’t trust any of my tech to the Geek Squad… but then that was true even before this story came about.

-Mike

]]> By: Matt http://www.dailyindia.com/blog/221129118.php/comment-page-1#comment-37945 Matt Tue, 23 Sep 2008 01:53:13 +0000 http://www.dailyindia.com/blog/?p=118#comment-37945 I read this article and can't understand how the author has lost trust in Best Buy. A simple oversite at most. Was there any repercussions to the incorrect set up of the phone? People make mistakes. When a buisness doesn't stand behind there product or service that is a problem. I read this article and can’t understand how the author has lost trust in Best Buy. A simple oversite at most. Was there any repercussions to the incorrect set up of the phone? People make mistakes. When a buisness doesn’t stand behind there product or service that is a problem.

]]> By: Michael Swanberg http://www.dailyindia.com/blog/221129118.php/comment-page-1#comment-37941 Michael Swanberg Mon, 22 Sep 2008 19:22:23 +0000 http://www.dailyindia.com/blog/?p=118#comment-37941 Thanks for the feedback... sorry to harsh on you guys :-) I agree, it's a training issue, pure and simple. I guess I'm glad it worked out in the end, but the poor preparation (at least at the Best Buy I was talking about) has most assuredly damaged the Best Buy rep with my friend. -Mike Thanks for the feedback… sorry to harsh on you guys :-)

I agree, it’s a training issue, pure and simple. I guess I’m glad it worked out in the end, but the poor preparation (at least at the Best Buy I was talking about) has most assuredly damaged the Best Buy rep with my friend.

-Mike

]]> By: bob http://www.dailyindia.com/blog/221129118.php/comment-page-1#comment-37940 bob Mon, 22 Sep 2008 19:01:10 +0000 http://www.dailyindia.com/blog/?p=118#comment-37940 not surprised - I work for Geek Squad and they never taught us anything about the Iphone - heck, I've never even touched one - the Best Buy mobile guys should be setting up your e-mail, I know a lot of people come to our counter by mistake, if it's a cell phone or similar device, go straight to the mobile guys/girls. not surprised – I work for Geek Squad and they never taught us anything about the Iphone – heck, I’ve never even touched one – the Best Buy mobile guys should be setting up your e-mail, I know a lot of people come to our counter by mistake, if it’s a cell phone or similar device, go straight to the mobile guys/girls.

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